Sending survey reminders

SurveyAnalytics allows you to follow up with email recipients to remind them for taking your survey once the survey has been distributed via email invitation.

To send reminders go to:

• Go to: Login » Surveys (select a survey) » Distribute » Email.
• Click on sent tab.
• You will see two sections - recent email delivery and survey disitribution history.

• Under distribution history, click on three vertical dots to view send reminder. Click on send reminder.
• You will be redirected to compose tab.
• You will see two options:.
  • Send now: You can send the reminder instantly using this option
  • Schedule reminder: You can schedule a reminder for later.

When you send a reminder, reminder emails will be sent to only those email addresses that are still in the Participation, Pending, Viewed, and Started status.

Yes. When you click on Schedule reminder, you will get an option of selecting a date and time for when you want to send the reminder.

Select a date and time and click on the Schedule Reminder button and the schedule will be created.

Once you set up a scheduled reminder, you can not send an immediate reminder clicking on the Send Now button. To send immediately, delete the scheduled reminder and then you can send the reminder instantly.

Yes, you can select either the default template or any of the custom templates that you have created. Before sending the reminder, you will need to update the template. When sending the reminder, you can select the correct template and send.

Reminders are sent out based on the email address status in the delivery batch. If respondents have used the Save and Continue option and their response in the data base is incomplete, then the reminder emails will be sent to these email addresses.